Unfortunately, we do not accept returns or exchanges. Once packages have been dropped off at a shipping carrier (USPS, UPS, FedEx) we are no longer responsible for your package unless your item is defective.

Please inspect your package within 48hrs of delivery to ensure you have received all of your items and to ensure nothing is defective.

What happens if my order is defective?

If you receive a defective item (excludes physical damages to your package), please take a photo or video and contact us via email at happyvalleyhounds@gmail.com or DM us on IG @happyvalleyhounds within 48 hours of receiving your package so we can assess the situation. Please email us at happyvalleyhounds@gmail.com with details and photos of the product defect. If we do not get back to you within 4-5 businesses, feel free to DM us on Instagram to get our attention! 

We do not offer a refund for products that your pets choose not to eat, for any reason.

What if I'm missing an item?

If you are missing an item please let us know within 48 hours so we can resolve the issue! Take a photo of your contents laid out with packaging and send us an email or DM with your name and order number!